Customer Care

At Simora Home, we value every single customer and strive to ensure that your experience with us is positive, from browsing our website to receiving your handcrafted skincare products. We are committed to providing and are here to assist you with any inquiries or concerns.

Order Support

If you have questions about your order, including shipping, tracking, or product issues, please reach out to our support team at simorahome@gmail.com. We aim to respond within 24-48 hours.

Product Questions

We're happy to help with any questions about our products. Whether you need help choosing the right skincare solution or information about ingredients, feel free to contact us.

Workshops & Events:

Have questions about our workshops or in person events? We're here to provide details on schedules, sign-ups, and what to expect.

Discount Codes

We love coupon codes here but unfortunately the codes cannot be added to a previous purchase. All sales become final after transactions are completed.

Stolen Items

We are not responsible for any lost or stolen items.

Privacy Policy

At Simora Home we ask for information such as your name, email address, username, address and phone number when you register for a subscription, account, checkout, or when corresponding to customer service. We may also retain any messages you send through Customer Service to help aid the company with operations, maintenance and overall functionality of our company.

Simora Home may use your information to contact you in the future for promotional offers, inventory alerts and/or customer service. We will only collect and utilize information that you provide voluntarily. This information will not be disclosed to any third parties outside of Simora Home without your consent. As the customer, if you feel that we are not following this privacy policy, or if you may have concerns about how we are using your information, please contact via email.